Refund and Returns Policy

Refund and Returns Policy

Refund Policy for Zircon Tea Company

Thank you for shopping at Zircon Tea Company. We want to ensure that you are completely satisfied with your purchase. This Refund Policy outlines our procedures for processing refunds and the circumstances under which refunds may be issued. Please read this policy carefully before making a purchase from

1. Eligibility for Refunds:

  • Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will arrange for a replacement or issue a refund based on your preference.
  • Incorrect or Incomplete Orders: If you receive an incorrect or incomplete order, please notify us immediately. We will rectify the error by sending the missing items or arranging for a replacement.

2. Refund Process:

To request a refund, please follow these steps:

  • Contact Us: Send an email to with your order number and a description of the issue.
  • Return Authorization: If your request is approved, we will provide you with a return authorization and instructions on how to return the product.
  • Return the Product: Return the product in its original packaging, including all accessories and documentation, within 14 days of receiving the return authorization.
  • Processing Time: Once we receive the returned product, we will inspect it and notify you of the status of your refund. Refunds are typically processed within 5-7 business days.

3. Non-Refundable Items:

Please note that certain items are non-refundable:

  • Digital Products: Digital downloads or gift cards are non-refundable.
  • Customized or Personalized Items: Products that have been customized or personalized are non-refundable unless they are defective or damaged.

4. Shipping Costs:

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Refund Methods:

Refunds will be issued using the original payment method used for the purchase. If the original payment method is no longer available, we will issue the refund via an alternative method agreed upon by both parties.

6. Contact Us:

If you have any questions or concerns about our Refund Policy or need assistance with a refund request, please contact us at

7. Changes to This Policy:

We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

By making a purchase from, you acknowledge that you have read and agreed to our Refund Policy. Refund Policy for Zircon Tea Company