Refund and Returns Policy

Refund and Returns Policy

Return and Refund Policy
Zircon Tea Company
Website: tea.zirconshop.in
Effective Date: 12/11/2024

Refund Policy for Zircon Tea Company

Thank you for shopping at Zircon Tea Company. We want to ensure that you are completely satisfied with your purchase. This refund policy outlines our procedures for processing refunds and the circumstances under which refunds may be issued. Please read this policy carefully before making a purchase from tea.zirconshop.in.

1. Eligibility for Refunds:

  • Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will arrange for a replacement or issue a refund based on your preference.
  • Incorrect or incomplete orders: If you receive an incorrect or incomplete order, please notify us immediately. We will rectify the error by sending the missing items or arranging for a replacement.

2. Refund Process:

To request a refund, please follow these steps:

  1. Contact Us: Send an email to info@zirconshop.in with your order number and a description of the issue.
  2. Return Authorisation: If your request is approved, we will provide you with a return authorisation and instructions on how to return the product.
  3. Return the Product: Return the product in its original packaging, including all accessories and documentation, within 7 days of receiving the return authorisation.
  4. Processing Time: Once we receive the returned product, we will inspect it and notify you of the status of your refund. Refunds are typically processed within 5-7 business days.

3. Non-Refundable Items:

Please note that certain items are non-refundable:

  • Digital Products: Digital downloads or gift cards are non-refundable.
  • Customised or Personalised Items: Products that have been customised or personalised are non-refundable unless they are defective or damaged.

4. Shipping Costs:

  • Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Refund Methods:

Refunds will be issued using the original payment method used for the purchase. If the original payment method is no longer available, we will issue the refund via an alternative method agreed upon by both parties.

6. Return and Refund Policy for D2C (Direct-to-Consumer) Orders

At Zircon Tea Company, we strive to provide the best quality tea to our customers. However, if you are not satisfied with your purchase, we offer a return and refund policy as per the conditions mentioned below.

Eligibility for Returns and Refunds:

  • Damaged or Defective Products: If you receive a damaged or defective product, you must report it within 48 hours of delivery by emailing us at tea@zirconshop.in with supporting images. Returns reported via WhatsApp or phone calls will not be accepted.
  • Incorrect Product Received: If you receive the wrong product, please notify us within 48 hours of delivery by emailing us at tea@zirconshop.in with product images.
  • Quality Issues: If you believe the product is not up to quality standards, you must inform us within 3 days of delivery.
  • Returns Are Not Accepted For:
    • Open or used tea packs.
    • Change of mind or personal taste preferences.
    • Orders placed under discounts or promotions.

Return Process:

  1. Email us at tea@zirconshop.in with your order details, reason for return, and necessary photographs.
  2. Our team will review your request and provide instructions for return if applicable.
  3. The product must be returned in its original packaging, unopened, and unused.
  4. Return shipping costs will be borne by the customer unless the return is due to an error on our part.

Refund Process:

  • Once the returned product is received and inspected, we will process your refund within 7 business days.
  • Refunds will be issued through the original payment method or as store credit.
  • Shipping charges are non-refundable.

No Return & No Refund Policy for B2B (Business-to-Business) Orders

At Zircon Tea Company, we provide wholesale tea supplies to businesses with the best quality assurance. Due to the nature of B2B transactions, we maintain a strict no return and no refund policy for bulk orders.

Key Points for B2B Orders:

  1. All sales are final. We do not accept returns or provide refunds for bulk orders.
  2. Quality Assurance: We ensure strict quality checks before dispatch. Clients are encouraged to request samples before placing bulk orders.
  3. Order Confirmation: Once an order is placed and payment is processed, cancellations and modifications are not allowed.
  4. Damaged Shipments: If you receive a damaged shipment, report it immediately to the logistics provider at the time of delivery.
  5. No Exceptions: We do not entertain returns or refunds for unsold inventory, changes in business plans, or personal preferences.

6. Contact Us:

If you have any questions or concerns about our refund policy or need assistance with a refund request, please contact us at tea@zirconshop.in.

For any further queries regarding our policies, feel free to contact us at : 📧 tea@zirconshop.in
📞 +91-9499347308

Thank you for choosing Zircon Tea Company!

Changes to This Policy:

We reserve the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.

By making a purchase from tea.zirconshop.in, you acknowledge and agree to this policy.